发信人: jackrun (SS*SDeveloper), 信区: Automobile
标 题: 转- Toyota investigates Corolla steering problems
发信站: BBS 未名空间站 (Wed Feb 17 23:37:06 2010, 美东)
WASHINGTON (AP) -- First it was gas pedals, then brakes. Now Toyota and the
government are looking into complaints that the popular Corolla is difficult
to steer straight, raising a new safety concern ahead of next week's
congressional hearing about the automakers recalls.
But how worried should drivers be? Or is this an example of how any problem
at the Japanese company now gets intense scrutiny?
The executive in charge of quality control said the company is reviewing
fewer than 100 complaints about power steering in the Corolla. Toyota sold
nearly 1.3 million Corollas worldwide last year, including nearly 300,000 in
the United States, where it trailed only Camry as Toyota's most popular
The executive, Shinichi Sasaki, said drivers may feel as though they are
losing control over the steering, but it was unclear why. He mentioned
problems with the braking system or tires as possible underlying causes. U.S
. officials are also investigating.
He stressed that the company was prepared to fix any defects it finds and
that executives were considering a recall as an option, although no decision
had been made.
In Japan, President Akio Toyoda said he did not intend to appear at
congressional hearings next week in Washington, preferring to leave that to
his U.S.-based executives while he focuses on improving quality controls.
Toyoda, grandson of the company's founder, said he would consider attending
Also Wednesday, a Transportation Department official said the agency planned
to open an investigation into the reports about the Corolla.
The preliminary investigation is expected to begin Thursday and involve an
estimated 500,000 vehicles. The official spoke on condition of anonymity
because the department had not yet notified Toyota of the probe.
In an attempt to reassure car owners, Toyota Motor Corp. said it would
install a backup safety system in all future models worldwide that will
override the accelerator if the gas and brake pedals are pressed at the same
time. Acceleration problems are behind the bulk of the 8.5 million vehicles
recalled by the automaker since November.
The company said it was placing ads in U.S. newspapers Thursday, featuring
an open letter from Jim Lentz, president of Toyota Motor Sales USA, seeking
to answer concerns over quality issues.
"History shows that great companies learn from their mistakes. That's why
all 172,000 people working for Toyota and our dealers are doing more than
ever to make things right for our customers today and for the future," it
The emergence of potential steering problems with Corolla presented another
roadblock in the automaker's efforts to repair its image of building safe,
reliable vehicles. Dealers across the U.S. are fixing accelerators that can
stick, floor mats that can trap gas pedals and questionable brakes on new
Auto industry experts said any power steering troubles on the Corolla were
less worrisome than accelerator pedals or brakes because drivers could still
steer the vehicle, even though doing so may be more difficult.
The government investigation comes even though the automaker said it has
received relatively few complaints about the popular compact.
Even so, in the United States, the National Highway Traffic Safety
Administration has received a growing number of complaints from drivers
about power steering on 2009 and 2010 Corollas. The numbers are small
compared to Toyota's overall sales -- only about 150 reports for those two
models. By comparison, there are more than 1,000 complaints about problems
with 2010 Prius brakes, a vehicle Toyota has already recalled.
But the decision to investigate the Corolla offered further evidence that
the automaker is exposed to heightened scrutiny of its cars and trucks.
Some Corolla drivers said they had difficulty keeping the vehicle straight,
especially at higher speeds. They reported having to fight the wheel to keep
the car from wandering between lanes.
Jerry Josefy, a 71-year-old retired farmer and mechanic from Grandfield,
Okla., said he noticed problems with the steering on his 2009 Corolla when
he drove it home after buying it last year.
He took it back to the dealer for repairs, but the steering trouble
persisted. Josefy still drives the car, but said it requires constant
attention to make sure it stays straight.
"It wants to wander all the time," he said. "You could have a wreck with it
if you don't keep your eyes on the road."
Smaller, less-expensive vehicles such as the 2009 and 2010 Corolla use
electric-assist power steering. They are usually equipped with power
steering systems that are aided by a small electric motor, a system known as
The motor essentially helps align the steering wheel with the movement of
the tires. The system is cheaper to install than steering systems that rely
Problems can arise if the motor is out of sync with the steering wheel,
which could potentially cause the vehicle to wander without any turning of
the wheel, he said.
"Car companies work on it a lot," said Jim De Clerck, a professor in the
Michigan Technological University's mechanical engineering department and a
former General Motors engineer. "It is a pretty well-known customer-
Toyota said the steering problem could be related to the braking system or
tires. Improperly aligned tires, for example, can be a source of steering
complications, De Clerck said.
In Washington, the House Oversight and Government Reform Committee asked
several auto insurance companies for information on whether they reported
incidents of sudden acceleration in Toyota vehicles to the NHTSA.
Meanwhile, the House Energy and Commerce Committee moved its scheduled
hearing up to Feb. 23, one day ahead of the Oversight Committee meeting.
Toyota's Lentz and the head of the NHTSA, David Strickland, been invited to
testify before the energy committee. A Senate hearing is planned for March 2.
Toyota is expected to send North America chief executive Yoshi Inaba to the
hearings. Toyoda does plan a U.S. visit, mainly to speak with American
workers and dealers, but he said details of his trip are not yet final.
The executives will face scrutiny in the U.S., where the Transportation
Department has demanded documents related to its recalls. The department
wants to know how long the automaker knew of safety defects before taking
Reports of deaths in the U.S. connected to sudden acceleration in Toyota
vehicles have surged in recent weeks, with the alleged death toll reaching
34 since 2000, according to new consumer data gathered by the U.S.
Kurtenbach reported from Tokyo. AP writers Stephen Manning in Washington,
and Yuri Kageyama, Mari Yamaguchi, Tomoko A. Hosaka, Malcolm Foster, and
Shino Yuasa in Tokyo contributed to this report.
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